NADINE project results: A Digital Tool for the integration of migrants and refugees to enhance their employment in Europe

NADINE project results: A Digital Tool for the integration of migrants and refugees to enhance their employment in Europe

The Horizon 2020 project NADINE (digital iNtegrAteD system for the socIal support of migraNts and refugEes), partnered by Fundación Cibervoluntarios in close collaboration with other 12 partners from 7 EU countries, has successfully finished with very good reviews from the European Commission experts. The project has ended with the participation of 428 people, who have tested NADINE platform with promising outcomes. In total, we developed three testing phases between 2020 and 2021 with vulnerable migrants, asylum seekers and refugees in Greece, Spain and Belgium. Fundación Cibervoluntarios has been in charge of the testing development in Spain.     

NADINE consortium has work to facilitate the integration of migrants using ICTs. The implementation of the project has been developed mainly during the Covid 19 pandemic and has been affected by it. Despite this situation, the project has achieved its objectives, even if with small deviations from the original goals. This is, in itself, a great achievement, taking into account the big challenges that the current pandemic has put on data collecting and evaluation. The project has delivered, as promised, an online multifunctional platform. It incorporates different components, all aiming to improve the migrants` insertion on the destination societies, particularly on the labour market. The project provides several innovative contributions in this field which showed, during the pilots, a good potential for further development.

The reviewers highlighted that the "Project has delivered exceptional results with significant immediate or potential impact. The NADINE project produced numerous tools and components, fully integrated into a rich, well designed and implemented platform for vulnerable migrants, asylum seekers, and refugees. The platform provides a wide array of online services for migrants (skills assessment, training adapted to personalised needs, information related to destination country, language assessment and training, assistance in creating a CV and portfolio; matching between skills, jobs and job recommendations) and a number of functionalities for stakeholders (information on migration flows, decision support, as well as the possibility to upload resources addressing the migrants)".




NADINE had a very positive co-creation process to provide support to participating organizations. We addressed NGOs working with migrants, Public Administrations and potential employers that could use this tool in their daily work with the groups of refugees, migrants and asylum seekers. The software code of the developed components is made available on GitHub which is excellent to give continuity among the developers community to improve the platform features in the future. Main components that offers the NADINE Digital Tool:

• Skills assessment, through games or questionnaires, based on which employment and training recommendations are made. 
• Creation of an interactive resume adaptable to job offers in which work experience, education, languages and digital skills can be added.
• App to assess languages (English, French, Spanish and Greek) in the case of not having official certificates and to improve the languages being learned
• Chatbot and FAQ answering questions related to health, permits, work, housing, education and academic recognition.

The results from all three pilots are summarised and grouped for asylum seekers, refugees, and vulnerable migrants have exceeded expectations, with a total of 428 participants, taking into account the changing restrictions due to COVID-19 restrictions. In general and in the latest phase of the pilot, the NADINE platform has had a very positive welcoming towards the vulnerable migrant community, lead by Fundación Cibervoluntarios in Spain. Nevertheless, in order to be optimally used, it is important to consider that the user requires certain digital competences in order to be using the platform in a most independent way possible. In the case these are missing, the platform can be used with the help of a social worker or any professional dedicated to the orientation of vulnerable migrants in their path to the inclusion of the host society through work and training. In the case Digital Skills are key for the good development of the use of the NADINE Platform. 

The employment support-opportunities component has been one of the main features tested in the pilot phases. One of the biggest problems though is the matching between the results of the skills’ evaluation and the recommendation made in this component. Well, while higher the educational level of the participant the most disappointed s-he is with the results. Besides this fact the kind of information given about the categories is quite welcomed as is the idea of being able to look up work offers depending on the categories. Another element that should be taken into account is the legal situation the migrants find themselves when using the platform.

Key strengths for the the success of the innovative Nadine toolset for vulnerable migrants in Spain:

A) Cultural fine-tuning (adaptation of the ICT tool to vulnerable migrants needs)
B) Easy to use
C) Targeting population needs


The three policy briefs issued by the project are valuable and provide policy-makers with good evidence-based recommendations. The quality of the peer-reviewed papers has also been highlighted in the final review of the project. More info about the project here

  •   21/02/2022